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Patron Safety at
Davies Symphony Hall

PATRON SAFETY AT DAVIES SYMPHONY HALL

The health and safety of our patrons, musicians, staff, and volunteers is our top priority. This page will be updated on an ongoing basis.

(Updated February 15, 2022)

MASK REQUIREMENTS

Based on recommendations from the San Francisco Symphony’s Health and Safety Task Force, a face covering is required for entry into Davies Symphony Hall and must be worn at all times. Face masks must completely cover nose and mouth and have ear loops or similar to hold in place. Gaiters and bandanas are not acceptable. Due to the transmissibility of the Omicron variant, the SF Symphony strongly recommends that patrons wear a non-vented respirator, such as an N95, KN95, or KF94 face mask. The Symphony will have a limited number of KN95 or equivalent masks available at Davies Symphony Hall for those patrons that request them.  

VACCINATION POLICY

Patrons 12 and older must show proof of up-to-date vaccination, including booster dose if eligible (electronic, photo, or paper copy) along with valid identification. 

Patrons under age 12 must show proof of up-to-date vaccination or a negative COVID-19 test (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry—see “Testing Requirements” below for more information) along with valid identification. 

“Up-to-date vaccination” is defined as two weeks after completion of the two-dose regimen of Pfizer or Moderna vaccines, one dose of Johnson & Johnson vaccine, or other WHO authorized COVID-19 vaccine, and one week after receiving a booster shot, for those eligible (see “Booster Eligibility” below).  

BOOSTER ELIGIBILITY

Effective February 1, 2022, all patrons 16 and older who are eligible to have received a booster must be up-to-date vaccinated. Beginning March 1, 2022, this requirement is expanded to ages 12 and older. 

If eligible, booster shot must be received at least one week prior to the performance being attended. 

The CDC regularly updates booster eligibility. For current booster eligibility and requirements, please see the City of San Francisco’s guidance here.

Patrons will be denied entry into the venue if they are eligible for a booster but did not receive it. These protocols are in accordance with policies enacted by the San Francisco Department of Public Health. 

The San Francisco Symphony requires up-to-date vaccination for all musicians, staff, and volunteers to participate in any Symphony-sponsored activities at Davies Symphony Hall, Zellerbach Rehearsal Hall, or any other locations of such activities.

TESTING REQUIREMENTS (Patrons under age 12 only)

For those patrons under age 12 who wish to show verification of a negative COVID-19 test result (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry), the following are acceptable as proof: a printed document (from the test provider or laboratory); or an email, text message, web page, or application (app) screen displayed on a phone or mobile device from the test provider or laboratory. The information should include person’s name, type of test performed, negative test result, and date the test was administered.

For proof of a negative test, self-administered antigen testing is not acceptable at this time. Patrons may bring unopened at-home rapid tests with them to Davies Symphony Hall to take with a verified EMT present.


BEFORE YOU ARRIVE:  HEALTH SELF-ASSESSMENT

 

Please self-assess your health before leaving home by considering the following questions:  

    • Within the past 10 days, have you been diagnosed with, or tested positive for, COVID-19? 
    • In the past 10–14 days, have you had close contact with anyone who has COVID-19, during their contagious period? 
    • In the last 24 hours, including today, have you had any of the symptoms below, that is new or not explained by another condition?

      • A cough, shortness of breath, or difficulty breathing? 
      • A fever of 100.4°F/38°C or higher? 
      • Chills, fatigue, or muscle and body aches? 
      • Headache or a sore throat? 
      • A persistent runny nose? 
      • Diarrhea? 
      • A sudden loss of taste or smell? 

By entering the building, you acknowledge that you have reviewed and answered “no” to all these questions. Please review them, and if you answer “yes” to any, you will be asked to return another day and offered a refund.  


THE SF SYMPHONY AND CLEAR 


The San Francisco Symphony has partnered with CLEAR to utilize Health Pass to make your entry to the concert faster, safer, and more secure. 

Simply download the free CLEAR app and complete these steps to enroll in CLEAR: 

Step 1: Enroll in CLEAR: 

  • Download the CLEAR app and tap “Get Started” on the white Health Pass tile

  • Select “Have a Code?” and enter the code SFSymphony  

  • Tap “Enroll or verify you're in CLEAR” to create your CLEAR member account  

a. New to CLEAR? When prompted, enter your email address and phone number, and have your government issued photo ID ready to complete enrollment 

b. Already a CLEAR member? Use the email address associated with your membership and snap a quick selfie to verify your identity 

  • Tap “Add Covid-19 Vaccination” and follow prompts to securely confirm your proof of vaccination  

If the Health Pass expires before the event date, the user can re-open the app, confirm the organization code, and produce a new Health Pass. It is recommended that users generate their Health Pass on the day of the event.

Need help?  Call 855-CLEAR-ME or contact [email protected]clearme.com for assistance  

Step 2: Before arriving for the event, pull up your completed Health Pass 

  • Open the CLEAR app and tap on the white Your Pass tile 

  • Tap “Open Health Pass” to get your result. Green or blue means you’re good to go! 

DisclaimerCLEAR will not share your specific answers to any questions with your organization. CLEAR may provide reporting to your organization on your usage of Health Pass with your organization, including your green, amber, or red status. 


YOUR CONCERT EXPERIENCE 


  • For the latest mask and vaccination requirements, see above for more details.
  • Doors open one hour prior to the performance. Concerts with pre-concert lectures open one hour and fifteen minutes prior.
  • Food and beverage service has resumed at the Tuning Fork Café and in-hall bars during concerts. Drinks are not permitted in the auditorium at this time due to safety concerns. We encourage patrons to pre-order drinks before the concert and during intermission via a pre-order voicemail at 415.861.8150, or by emailing [email protected].
  • The ventilation systems at Davies Symphony Hall have been certified to meet all current regulations, including ASHRAE and CDC COVID-19 standards. Fresh air exchanges have been increased and the recommended MERV 13 filters installed.
  • Restrooms will be cleaned multiple times prior to the performance.
  • Hand sanitization stations are placed throughout the lobbies.
  • For any questions, please contact Patron Services at 415.864.6000, Monday–Friday from 10am to 6pm, Saturday Noon to 6pm.

CAN'T MAKE THE PERFORMANCE? 
You can donate your tickets up to one hour before the concert begins. Call 415.864.6000 and the Box Office will be happy to help. If you reach the Box Office after hours, leave a message regarding your ticket information and we will handle the ticket donation for you. 


PARKING 


  • Parking is available at the Performing Arts Garage.
    A drop-off lane in front of the Box Office on Grove Street is available for patrons needing mobility assistance or ride share options.